Complaints

Continuously improving our service for you is important to us. If you have any complaints or requests for information, you can contact us at the information below.

Mediolanum International Life dac has a customer service department whose role is, among other things, to process requests and respond to complaints from our customers.

Contact Details 

You can contact us by post, e-mail, fax or telephone:

Postal address:
Mediolanum International Life dac
Niederlassung München
Erhardtstr. 12
80469 München

E-Mail for Complaints: .(JavaScript must be enabled to view this email address)
E-mail for all other queries: .(JavaScript must be enabled to view this email address)

Phone: +49 89 5880 8488 9 (Monday to Friday from 8am until 5pm)
Fax: +49 89 2030 3252

In relation to complaints, they will be reviewed upon receipt and written response provided as soon as possible.

Upon request, we will send you an acknowledgement of receipt of your complaint.

Contacts in the event of non-resolution of Complaint

If you are not satisfied with the response provided to your complaint you can address your complaint to the following bodies:

By ordinary mail:

Ombudsman for life insurance
Versicherungsombudsmann e. V.
Postfach 08 06 32
10006 Berlin

Website Link: www.versicherungsombudsmann.de/kontakt/

By ordinary mail:

Federal Financial Supervisory Authority (BaFin
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108
53117 Bonn

Fax: 0228 41 08 15 50
E-Mail: .(JavaScript must be enabled to view this email address)